Shipping

Domestic orders will be processed Monday - Friday within 24-48 hours from purchase date. USPS PRIORITY is our standard shipping option at this time so please be aware the shipping rate and delivery time is dependent upon your order's destination. The estimated delivery date shown at checkout will not include processing time so please keep that in mind. Once your order has been shipped, you will receive an email confirming your USPS tracking number, and other shipping information.

All packages require signature upon delivery so please make sure someone is available to accept and sign for your package. If your order has already shipped and you would like to change your address, please contact us :info@dionnesatch.com. 

Please note we are unable to ship to P.O. boxes or Military APO/FPO addresses.

If you have any questions or concerns, please contact customer service at info@dionnesatch.com

RETURNS

TO BE ELIGIBLE FOR A RETURN, PLEASE MAKE SURE THAT: 

  1. THE PRODUCT WAS PURCHASED WITHIN THE LAST 30 DAYS.

  2. THE PRODUCT IS UNOPENED, IN ITS ORIGINAL PACKAGING. 

  3. YOU HAVE THE RECEIPT, ORDER CONFIRMATION OR PROOF OF PURCHASE FROM DIONNE SATCH. WE ARE UNABLE

    TO ACCEPT RETURNS OF PURCHASES MADE FROM THIRD-PARTY RETAILERS.

  4. SALE PRODUCTS ARE NON RETURNABLE AND FINAL SALE.

PRODUCTS THAT DO NOT MEET THESE CRITERIA WILL NOT BE CONSIDERED FOR RETURN. 

CLICK HERE TO START A NEW RETURN

*PLEASE NOTE: YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COST. 

DIONNE SATCH DOES NOT CREDIT ORIGINAL SHIPPING CHARGES OR SALE RETURNS. 

EDIT, CANCEL ORDER AND SHIPPING ADDRESS CHANGE

*SHIPPING ADDRESSES CAN BE CHANGED ONLY IF THE ORDER HAS NOT BEEN FULFILLED. IF THE ORDER HAS BEEN FULFILLED WE ADVISE REACHING OUT TO THE SHIPPING CARRIER FOR AN ALTERNATE SOLUTION.